退款政策

Refund & Return Policy‑Luster Jewelry

Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost.

CUSTOM / BESPOKE JEWELRY NOTICE
All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation.
✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect.
1. Before design draft confirmed: full refund minus payment processing fees.
2. After design approval, before production starts: cancellation will charge design service fee.
3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost.

If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution.
Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects.

Contact us: [chinaluster01@outlook.com]

Refund & Return Policy‑Luster Jewelry Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost. CUSTOM / BESPOKE JEWELRY NOTICE All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation. ✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect. 1. Before design draft confirmed: full refund minus payment processing fees. 2. After design approval, before production starts: cancellation will charge design service fee. 3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost. If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution. Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects. Contact us: [your service email] Refund & Return Policy‑Luster Jewelry Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost. CUSTOM / BESPOKE JEWELRY NOTICE All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation. ✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect. 1. Before design draft confirmed: full refund minus payment processing fees. 2. After design approval, before production starts: cancellation will charge design service fee. 3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost. If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution. Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects. Contact us: [your service email]

Refund & Return Policy‑Luster Jewelry Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost. CUSTOM / BESPOKE JEWELRY NOTICE All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation. ✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect. 1. Before design draft confirmed: full refund minus payment processing fees. 2. After design approval, before production starts: cancellation will charge design service fee. 3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost. If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution. Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects. Contact us: [your service email]

Refund & Return Policy‑Luster Jewelry Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost. CUSTOM / BESPOKE JEWELRY NOTICE All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation. ✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect. 1. Before design draft confirmed: full refund minus payment processing fees. 2. After design approval, before production starts: cancellation will charge design service fee. 3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost. If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution. Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects. Contact us: [your service email]

Refund & Return Policy‑Luster Jewelry Ready‑to‑ship stock items may be returned within 30 days upon delivery. Items must be unworn, original packaging intact, with all tags. Customer covers return shipping cost. CUSTOM / BESPOKE JEWELRY NOTICE All custom‑made, personalized jewelry are produced exclusively for you after CAD / design confirmation. ✅ Custom items are FINAL SALE, NOT eligible for normal return or refund, unless proven manufacturing defect. 1. Before design draft confirmed: full refund minus payment processing fees. 2. After design approval, before production starts: cancellation will charge design service fee. 3. Once production has started: cancellation will incur 30‑50% order fee for material & labor cost. If you receive defective goods caused by craftsmanship, please contact us within 7 days after delivery, provide clear photos. We will offer repair, remake or partial solution. Slight natural difference in gemstone color & minor handmade traces are normal, not treated as defects. Contact us: [your service email]